Switchboard FAQ

Shared phone and text inbox for small business teams

Switchboard is a shared phone and text inbox for small business teams that need one business number, shared call/text history, contact management, and team visibility.

Frequently asked questions

What is Switchboard?

Switchboard is a shared phone and text inbox for small business teams that need one business number, shared call/text history, contact management, and team visibility.

How does a shared business number work in Switchboard?

Switchboard gives your business one phone number for customer calls and texts. Team members can use the app to answer calls, send texts, review history, and keep business communication separate from personal phones.

Can my team share calls and text history?

Yes. Switchboard keeps shared calls, texts, voicemails, contact details, notes, and media in one team inbox so everyone with access can see the customer conversation history.

Is Switchboard a Google Voice alternative for small business teams?

Yes. Switchboard is built for small business teams that need a shared business number, team visibility, contact management, shared call and text history, voicemail, and media support instead of a single-user phone line.

Does Switchboard include contact management and team visibility?

Yes. Switchboard helps teams manage contacts, assign context, see who handled each call or text, and keep customer communication visible across the team.

Can Switchboard handle photos, videos, and voicemail?

Yes. Switchboard supports customer texts, calls, voicemail, photos, and videos in the shared inbox so teams can keep communication and media together.

What types of businesses use Switchboard?

Switchboard works for small business teams in property management, home services, landscaping and lawn care, auto shop and detailing, salon and barbershop, medical and dental office, legal and professional services, restaurant and food service, real estate, fitness and gym, retail and e-commerce, construction and general contractor, and entertainment venue categories.

Common small business use cases

Switchboard supports teams that need a shared business number, shared call and text history, contact management, media, voicemail, and team visibility across customer conversations.

  • Property Management
  • Home Services
  • Landscaping & Lawn Care
  • Auto Shop / Detailing
  • Salon / Barbershop
  • Medical / Dental Office
  • Legal / Professional Services
  • Restaurant / Food Service
  • Real Estate
  • Fitness / Gym
  • Retail / E-Commerce
  • Construction / General Contractor
  • Entertainment Venue