Customer context beyond a phone number

Manage contacts, locations, and conversations together

Switchboard connects people, places, and conversations so teams can understand who a customer or vendor is, what location they relate to, and what happened last.

Organize your communication See pricing

Shared contacts with notes and roles

Location context for teams that manage places

Conversation history tied to the right record

Turn contact history into operational context

Customer communication is easier when names, roles, locations, notes, calls, texts, voicemail, and media live in the same workflow.

Support location-based businesses

For property managers, home services, field teams, and local operators, Switchboard helps connect contacts and conversations to the places your team manages.

Give teammates a useful record before they reply

Instead of guessing who someone is or asking another teammate, staff can review the shared record and continue the conversation with context.

Frequently asked questions

Can Switchboard manage contacts as well as calls and texts?

Yes. Switchboard includes contact management alongside calls, texts, voicemail, notes, media, and shared conversation history.

What are locations used for?

Locations help teams connect contacts and conversations to properties, job sites, offices, or other places they manage.

Who benefits from location-based communication context?

Property managers, home service teams, field teams, and businesses with multiple places or accounts can use location context to coordinate follow-up.

Explore related Switchboard use cases

Learn how a shared business number, shared text inbox, and contact-aware conversations work together for small teams.

Install Switchboard

Built for tenants, owners, vendors, and properties Property management communication for calls, texts, and contacts Switchboard helps property management teams share calls, texts, voicemail, contacts, locations, vendors, tenants, and owner communication in one inbox.

One place for every customer touchpoint Shared team inbox for calls and texts Unify business calls, texts, voicemail, contacts, and media in one shared team inbox built for small business customer communication.

Everyone can see what customers were told Team visibility into customer conversations Give managers and teammates visibility into customer calls, texts, voicemail, contacts, and follow-up history without asking for screenshots.