One place for every customer touchpoint

Shared team inbox for calls and texts

Switchboard gives your team a shared inbox where calls, texts, voicemails, media, and contact context stay together for faster, clearer follow-up.

Open a shared team inbox See pricing

Calls, SMS, voicemail, photos, and videos together

Customer history visible to the whole team

Simple handoffs across staff and locations

Treat calls and texts as one conversation

Customers switch between calling and texting. Switchboard keeps both channels in one thread so your team sees the full story.

Give every teammate the context they need

Before replying, teammates can review prior messages, missed calls, voicemail, contact details, internal notes, and media.

Reduce repeated questions and dropped handoffs

A shared inbox helps your team avoid asking customers to repeat themselves and makes it clear what happened last.

Frequently asked questions

What belongs in the shared team inbox?

Switchboard brings calls, texts, voicemail, photos, videos, contacts, notes, and conversation history together in one shared customer inbox.

Can staff see both calls and texts?

Yes. Authorized team members can see customer calls and texts together so they understand the full conversation.

Is a shared inbox useful for small teams?

Yes. Even small teams benefit when multiple people answer phones, handle follow-up, or need customer communication visibility.

Explore related Switchboard use cases

Learn how a shared business number, shared text inbox, and contact-aware conversations work together for small teams.

Install Switchboard
Texts your whole team can see Shared text inbox for customer conversations Manage customer texts in one shared inbox with calls, voicemail, media, contacts, and team visibility for every conversation.
Customer texts, managed together Business texting for teams that share the work Switchboard helps small business teams send and manage customer texts from one shared business number with full conversation context.
Customer context beyond a phone number Manage contacts, locations, and conversations together Use Switchboard to manage business contacts, locations, calls, texts, voicemail, media, and conversation history in one shared team workspace.