Customer texts, managed together

Business texting for teams that share the work

Switchboard gives small teams a shared texting workflow where anyone can see the latest customer context, reply from the business number, and keep follow-up organized.

Text customers as a team See pricing

Send texts from the shared business number

Review customer history before replying

Keep follow-up visible across the team

Respond faster without losing accountability

When customer texts are shared, the available teammate can respond while managers still understand what happened, who handled it, and what needs follow-up.

Support real customer workflows

Texting is often tied to calls, voicemails, photos, appointments, properties, and vendors. Switchboard keeps those pieces together for the team.

Avoid personal-number confusion

Customers text one business number, teammates use the app, and the conversation history stays with the business instead of an employee’s phone.

Frequently asked questions

Can a team send business texts from one number?

Yes. Switchboard lets team members send and receive business texts from the shared business number with shared customer history.

Does business texting include calls and voicemail too?

Switchboard includes calls, texts, voicemail, contacts, notes, and media in one shared business inbox.

Who should use business texting for teams?

It fits small teams where more than one person helps customers, covers phones, schedules work, or needs visibility into communication.

Explore related Switchboard use cases

Learn how a shared business number, shared text inbox, and contact-aware conversations work together for small teams.

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