Texts your whole team can see

Shared text inbox for customer conversations

Switchboard turns business texting into a shared team workflow, so customer questions, photos, follow-ups, and handoffs do not disappear inside one teammate’s phone.

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Shared SMS threads with customer call history

Photos, videos, voicemail, and notes in context

Team visibility before anyone replies

Make business texting collaborative

Customers expect quick texts, but small teams need shared context. Switchboard keeps incoming and outgoing messages visible so the next person knows what was promised.

Keep media and follow-up attached to the conversation

Use customer photos, videos, call records, voicemail, notes, and contact details alongside the text thread to reduce duplicate questions and missed follow-up.

Use one inbox instead of forwarding screenshots

Instead of copying texts into group chats, Switchboard gives your team a crawlable business record inside the app designed for customer communication.

Frequently asked questions

What is a shared text inbox?

A shared text inbox lets multiple team members read, send, and coordinate customer SMS messages from one business number with shared history and contact context.

Can Switchboard handle customer photos and videos?

Yes. Switchboard supports text, photos, videos, calls, and voicemail so customer context stays connected to the conversation.

Is the shared inbox tied to one personal phone?

No. Switchboard keeps business texting in a team app instead of relying on one person’s personal message history.

Explore related Switchboard use cases

Learn how a shared business number, shared text inbox, and contact-aware conversations work together for small teams.

Install Switchboard
One business number, shared by the team Shared business phone number for small teams Give your small business team one shared phone number for calls, texts, voicemail, contacts, and complete conversation visibility.
Everyone can see what customers were told Team visibility into customer conversations Give managers and teammates visibility into customer calls, texts, voicemail, contacts, and follow-up history without asking for screenshots.
One place for every customer touchpoint Shared team inbox for calls and texts Unify business calls, texts, voicemail, contacts, and media in one shared team inbox built for small business customer communication.